SHIPPING & RETURNS
Unless stated otherwise, orders will usually be shipped in one to two business days, although during peak periods there may be a delay (which we do our best to avoid). You will be notified via email once your order has been dispatched along with tracking details. If we can assist you with your order in any way, please be in touch with us at email@example.com
Shipping is free within the continental United States for orders over $50
Shipping is $60 for the rest of the world.
Delivery times will vary depending on location and local customs. Please see below for estimated delivery times after your order has been dispatched.
- North America & Canada: 2–5 business days
- Rest of World: 7–16 business days
- Payment of additional duties and taxes may be required before your order is released from customs, depending on the delivery address.
- There may be delays if your package is held up in customs.
Many Muraki products are custom personal items that are not returnable, refundable, or exchangeable unless there is a clear manufacturing defect. Please reach out as soon as possible following receipt of your goods if you have any questions.
The following items cannot be returned, refunded, or exchanged—① Items on clearance, ②Silk underwear, ③Customized items, ④Silk sheets, and ⑤Silk duvets.
For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the bedding cannot be slept in or washed.
To complete your return, please send an email to us at: firstname.lastname@example.org with your name, order number and reason for return.
Muraki is not responsible for any shipping costs for change of mind returns.
For all returns, please consider using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for missing incoming deliveries.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Then, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note due to different credit card companies and banks it may take up to 2 weeks for your refund to appear.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at: email@example.com
If you would like to make an exchange, please return the item you no longer require, and let us know via firstname.lastname@example.org Once received we will issue you a refund for the value of your returned item and you can place a new order on the website. Alternatively, we can swap and send out an equitable item to you. If items are defective or damaged they will be replaced at our cost. Please email us at email@example.com to initiate the process.
Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product please send us an email at firstname.lastname@example.org with your name and order number and we will review your case and sort you out as quickly as possible.
If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.